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I HAVE THE SAME ISSUE. I HAVE A LOT OF ETH MISSING ON THE PHONE APP. I USED THEIR CHAT TO GET ANSWERS AND WHAT IM GETTING ARE CANNED RESPONSE STATING
“ Please be informed that Ellipal Mini device connect account under maintenance , The balance will show up after new version update, Please don’t worry, The coins always stay in blockchain
The new version release within a few of days.
We are sorry for any convenience caused“
THIS IS UNACCEPTABLE SINCE THEY ARE HOLDING YOUR MONEY HOSTAGE AND YOU ARE UNDER THEIR MERCY.
AS FOR THE UPDATE – I HAVE UPLOADED THE FILE TO MY SD CARD AND THE MINI CANT READ THE FILE – I HAVE GIVEN UP TRYING AS I HAVE TRIED MULTIPLE TIMES.
I AM TRYING TO CONVINCE MYSELF THAT I HAVE NOT BEEN SCAMMED AND I AM STILL HOPEFUL.
I REALLY HOPE THEY FIX ALL THIS….