Antwort auf: Ledger live wurde für mich beeinträchtigt
I am so sorry to hear what happened – this indeed sounds like the work of malware infecting your computer or a fake Ledger app downloaded from a fake Ledger website. Please [get in touch immediately](https://support.ledger.com/hc/en-us/categories/4404369571601?support=true) so we can assist and [send us your logs](https://support.ledger.com/hc/en-us/articles/360007174573-Export-logs?support=true) as well so we can take a good look at the activity on the account
Once you’ve submitted your ticket you’ll get a 6-digit number that you can share here. I’ll escalate that to our security team immediately.
I think this is also a good time to remind everyone that your 24-word recovery phrase is extremely important and the foundation of your crypto security. Anyone having access to your recovery phrase will be able to clone your private keys onto their own wallet and steal your funds. They don’t need your device to do it.
Please everyone keep these rules in mind:
* NEVER share your 24 words with anyone
* NEVER type your phrase into any apps or create a digital backup (password manager, dropbox, photo, etc)
* Anyone or app asking you for your words is trying to scam you
Scammers will use psychological tricks to try to induce FOMO or fear/anxiety to get your phrase. Don’t let them get your words.
Please keep in mind that Ledger Support is here to help, email is not the only way to reach us, we do daily AMAs on YouTube and Twitter where you can ask questions to us directly. [Here’s the schedule](https://support.ledger.com/hc/en-us/articles/6979046441117-Ledger-s-Weekly-Customer-Service-AMA-Onboarding-Schedule?support=true). Any doubt, ask us first. We’ll guide you to safety.
OP we will now try our best to help you through this difficult time, please reach out as explained above so we can organize the next steps.
Everyone else, please stay safe, read and share [this article](https://support.ledger.com/hc/en-us/articles/360005514233-How-to-keep-your-24-word-recovery-phrase-and-PIN-code-safe-?docs=true) so we can prevent this from happening again,
Thanks!