same thing just happened to me. when i downloaded the update it actually crashed my computer and i got the exact same result. resetting the ledger didnt work but when i swapped out the usb port from my computer to another usb port it actually worked and i was able to get on ledger live. however when i was logging out of a wallet online it kinda went apeshit and was doing a mad robot thing and I couldnt power it off for like a minute. i have problems literally every time i do an update with the x, had one replaced already and have had to reset multiple times, kinda getting tired of it..