They do communicate through email real fast. Not the best English translator but they do a good job. Haven’t had any critical issues with the product so far.
Coins like DOT and XRP need to have a minimum balance of 1 token for the wallet to be able to transact. Besides this, ATOM, DOT, KUSAMA staking at over 8% , and soon ADA; that is pretty neat imo. I’m sticking with ELLIPAL anytime