Antwort auf: Ihre Meinung bitte
My Ledger had a problem right out of the box and I put my foot down with them and insisted they sent out a new one and a returns envelope for the faulty one. Which they did. Just push their support team further on this and you might get the same result. You can then set up your new Ledger with the seed phrase and factory reset the faulty one without fear of losing anything or being compromised.