Antwort auf: Hilfe! Keepkey lässt sich nicht mehr verbinden
Hi u/btcredux, u/mytwocents101, and u/nukalov,
We sincerely apologize for any inconvenience this has caused. There are some standing issues with the device when interacting with a Windows machine that we currently do not have a resolution for. Please open a ticket with our support team here [https://shapeshift.zendesk.com/hc/en-us/requests/new](https://shapeshift.zendesk.com/hc/en-us/requests/new) and mention this thread and the team will see what they can do to further assist you.
While I know this isn’t an ideal response, I have seen the device intermittently not connect and after a few tries of disconnecting and reconnecting it does work. Not a solution by any means, but may help as you wait for further fixes from our end. Thank you.