Antwort auf: Pairing funktioniert nicht, Fondsbeträge im alten Keepkey-Client unterscheiden sich von der Website
Sorry you are experiencing this.. Our support team would love to troubleshoot with you to get your device paired successfully to the platform: [https://keepkey.zendesk.com/hc/en-us](https://keepkey.zendesk.com/hc/en-us) (we also offer a live chat option if you click the support chat bubble on [shapeshift.io](https://shapeshift.io))
Most likely you switched to SegWit BTC addresses when using [beta.shapeshift.com](https://beta.shapeshift.com) so any transactions made after that will no longer show up on the KeepKey client which only supports Legacy format.