Antwort auf: Einige Kunden bekommen Ellipal in einer durchsichtigen Versandverpackung geliefert.

Hi there,

At that time, due to the surge orders, the packaging materials in the warehouse were out of stock. In order to reduce the waiting time for customers, the warehouse adopted this kind of packaging.
We have strictly ordered the warehouse to stop this packaging method, and now it has returned to normal express packaging. Sorry for the inconvenience caused to everyone. If you have received this kind of packaging, please contact us at [cs@ellipal.com](mailto:cs@ellipal.com) and provide your order number.