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The ELLIPAL App is paired with the ELLIPAL Titan.The addresses sync up with the blockchain and allows you to view your balance and create transactions. You cannot view your balance on the ELLIPAL Titan because it is completely offline. You can see the guide of transaction here,
[https://www.ellipal.com/blogs/support/send-transaction-on-cold-wallet](https://www.ellipal.com/blogs/support/send-transaction-on-cold-wallet)
Here’s our contact email: cs@ellipal.com