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Got a response from Keepkey „support ticket“… total cut and paste job, said main culprit was likely to be the cable. The cable that came in the box.
I also liked the bit where they said „try a different computer“. Sure thing guys, I have dozens of computers lying around the house. Or I could just go down to my local library and sit next to an old dude who is surreptitiously jerking off to red carpet photos from the Golden Globes…