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Hey there, rest assured your funds are safe and this is just a connection issue that can be solved hopefully!
Please refer to this helpful article to troubleshoot your connection taking into respect the operating system you are on (Windows, Mac, Linux): https://support.ledger.com/hc/articles/115005165269-Fix-USB-connection-issues-with-Ledger-Live?support=true
Make sure the cable is strictly data-transfer! We hope this helps.
If problem persists, please let us know the OS and version you are on?