Meine Bewertung von Ellipal

[root_s2yse8vt]

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Der Online-Shop von Ellipal hat mich per E-Mail um eine Bewertung gebeten. Da ich nicht sicher bin, ob sie sie veröffentlichen werden oder nicht – und einfach nur, damit Sie meine Erfahrungen lesen können – poste ich sie hier:

2 von 5 Sternen

Die Hardware der Wallet und die allgemeine Funktionalität sind ausgezeichnet. Sie bietet die Sicherheit einer kalten Geldbörse mit einer einfacheren Touchscreen-Schnittstelle als andere Geldbörsen mit fummeligen Tasten. Alle meine Probleme beziehen sich auf die Begleit-App – und den langsamen und meist nicht ansprechbaren technischen Support dahinter. Trotz prominenter Werbung für die Kompatibilität mit Pancakeswap kann ich keine Transaktionen erfolgreich durchführen, da die Gaseinstellungen (17,25 gwei & 800.000 Limit) in der App fest einkodiert sind. Infolgedessen habe ich über 40 Dollar an Transaktionsgebühren für 7 fehlgeschlagene Transaktionen verschwendet. Dies ist einfach das natürliche Ergebnis der Festcodierung von Gaseinstellungen für ein Netzwerk (Binance Smart Chain), das an Popularität gewinnt und bei dem die Transaktionsgebühren steigen. Software-Konkurrenten wie Trustwallet schätzen geeignete Gas-Einstellungen auf der Grundlage der Netzwerklast und erlauben dem Benutzer auch, diese Einstellungen zu ändern. Der technische Support von Ellipal ist bestenfalls mittelmäßig. Schlimmstenfalls sind sie froh, mir zu sagen, dass es kein Problem gibt, und bieten keine Lösung an. Wenn sie ihre App reparieren können, hat Ellipal ein großartiges Produkt. So wie es aussieht, habe ich eine stark eingeschränkte Möglichkeit, meine Kryptowährung zu verkaufen, wenn die Zeit gekommen ist. Bis sich das ändert, kann ich Ellipal nicht mit gutem Gewissen weiterempfehlen.

[Berretay]

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This! Exactly this.

[Ellipal_official]

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We’re sorry to hear you didn’t enjoy your experience with us.

ELLIPAL is an 100% Air-Gapped hardware wallet that can never be connected to the internet. Cold wallet is fully protected from unauthorized access, cyber hacks, and every other vulnerability that comes with connecting to the internet. Cold wallet is the highest security type of wallets, which means the owner of the wallet has full control of their private keys.

The complexity of Pancake contract has increased, the amount of gas limit to be executed has become more, and the amount of gas consumed is several times higher than before. This is beyond our control.

[erik_de_bont]

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I noticed that also. However, I was able to use lower values when enabling the custom option. The fee field is grey, but you can fill in a much lower fee value (although you might think you can't since it looks grayed out)

[Fine_Salamander7161]

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I could not agree more

[Kind-Attorney-7003]

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This wallet is a joke. It worked fine to store my cryptos for awhile but as soon as I needed to move them back to an exchange I got every error you can possibly imagine. None of it makes any sense. I was very lucky to get my holdings off of this death trap of a wallet but it took me a ridiculous amount of tries to do it. I still have one coin that is trapped on there. And customer service is a complete and utter joke. They do not appear to even understand basic questions and they often don't answer. I suspected something was fishy with this wallet when I noticed that the balance amounts were often incorrect. Also, many features that they sell you on are only available with an update and I tried for weeks (working closely with Ellipal customer service) to be able to do this, but apparently the micro SD they sent with it is bad because everything we did failed. Like I said, the whole thing is a joke…worst experience with any crypto product (and I've had some really bad ones!!)

I also had the same experience of wasting gas fees on failed transactions. Cost me $100 so far and customer support told me to raise the gas amount to $130. But I have no faith that I won't lose that $130 too if I try again. And customer support won't answer even basic questions about it. So Ellipal has effectively trapped one of my coins in the wallet.

[ase453ase]

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**BE CAREFUL OF “SUPPORT” SCAMMERS:**

**I got this chat as a result of making this post:**

support_ellipal: Sorry for the inconvenience! Have your use been resolved?

ME: Not yet. Thank you for chatting me.

support_ellipal: **You will need to synchronize your wallet and debug it from malware**

ME: Tell me how. … Cmon, hurry. Get to the part where I have to stupidly give you my seed phrase and you steal all my crypto.

support_ellipal: Noooo. God forbid. I will never do so. Why would I steal your crypto

ME: Because it's worth money, and you like money. I like money, too. Tell me, how do I sync my wallet and debug it from malware?

support_ellipal: I will never steal. I’m just doing my job. I’m going to generate a secure encrypted ellipal time link for you. You just follow the steps till you get to synchronize wallet

ME: The Ellipal wallet is air-gapped. It can't synchronize with anything. Save your keystrokes.

[erik_de_bont]

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I think Imisinterpreted your question. I was referring to the standard receive/send option.

[Trevigol]

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Just tried pancakeswap with ellipal and it's unacceptable.

For a normal swap it asks me to pay 0.01 BNB, while jf I do it with Trust Wallet it costs 0.0008.

It's 5$ vs 40cents!!

[teaellis68]

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How to set gas and transaction fee, I cannot send anything.

[t00rshell]

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This is also the case with ETH and NFT's on opensea, you will lose money to gas fee's on that platform as well.

[
Autor]

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