Home Forum Ellipal Wallet Meine Situation ist eine Katastrophe! – ok so im Moment, auch wenn ich meine Mnemonics verwenden, keine meiner Vermögenswerte zeigen. Der einzige Ort, an dem ich mein Geld sehen kann, ist CoinTracker und natürlich die ELLIPAL-App im Cold-Wallet-Format. Die Dinge sind so durcheinander, dass ich einfach meine Gelder aus der Cold Wallet retten muss

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    • #196355
      root_s2yse8vt
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      Meine Situation ist eine Katastrophe! – ok, also im Moment, obwohl ich meine Mnemonics benutze, wird keines meiner Vermögenswerte angezeigt. Der einzige Ort, an dem ich mein Geld sehen kann, ist CoinTracker und natürlich die ELLIPAL-App im Cold-Wallet-Format. Die Dinge sind so durcheinander, dass ich einfach meine Gelder aus der Cold Wallet retten muss

    • #196356
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      ?? you can see your assets in the app? thats your assets.

      they do not show up on the cold wallet. that is just to store your keys and approve transactions it never shows a balance on there.

    • #196357
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      Cold wallet does not hold funds it holds your keys. The app does not hold your funds the funds are on the blockchain and the app shows you in a understandable and niceish looking GUI what’s on the chain.

      What are you trying to do?

    • #196358
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      The ELLIPAL App is paired with the ELLIPAL Titan.The addresses sync up with the blockchain and allows you to view your balance and create transactions. You cannot view your balance on the ELLIPAL Titan because it is completely offline. You can see the guide of transaction here,

      [https://www.ellipal.com/blogs/support/send-transaction-on-cold-wallet](https://www.ellipal.com/blogs/support/send-transaction-on-cold-wallet)

      Here's our contact email: cs@ellipal.com

    • #196359
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      If you see the coins in the app, then you should be able to send it out.

    • #196360
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      Cold wallet does not hold funds it holds your keys. The app does not hold your funds the funds are on the blockchain and the app shows you in a understandable and niceish looking GUI what’s on the chain.

      What are you trying to do?

    • #196361
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      You mentioned you’ve had 3 titans have you used the same account (same mnemonic) on all 3? You might be using the wrong device to sign?

      If not please word out a step by step of your process

    • #196362
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      If you were able to fix it what did you do?

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