Hello everybody,

I have 2 ledger nano s, that I 2018 bought. I was able to, them in the year 2018 to use without problems. I have tried, them after 2 Years (Dec 20202) to use, but its not connect. It throws a bug “Device recognized, but connection failed” I have tried, Follow the troubleshooting steps suggested by the Ledger team, but the problem persists. I also opened a ticket last week with Ledger support team and is waiting for a response. My two ledger nano s are not recognized by the ledger live desktop app. I have the ledger live app desktop version on mine 2 Laptops with Win 10 64 Bit installed. I need help here, please. I have tried, update the firmware, but the first step remains “BootLoader” hang and does not move. My Nano S details: Source element is 1.3.1, MCU=1.1. I thank you in advance.

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