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A couple things come to mind:
– What network is currently showing in Metamask? (what’s are the RPC settings you’ve added)
– Have you double checked a block explorer? Do they confirm that the funds have arrived at the address?
– What address have you added in Metamask, and did you use the existing Metamask account or use the „connect hardware wallet“ feature to see the Ledger controlled addresses specifically? I know you mentioned „signed up“ so I wanted to clear that up.