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Hey u/Icy_Elderberry4244 – I’m sorry you’re having this experience – we definitely want to make sure you and your Safe Journey card are all taken care of.
Do you have an opened ticket number with us already that we can work off of? If so, one of our agents will be able to open and work off of it and ideally get everything resolved.
If for any reason you can’t find the ticket number, please don’t hesitate to open a new ticket with us at our official Ledger Support page [here](http://support.ledger.com/), and we’ll be more than happy to make sure you and your promo card are addressed.