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Hey u/TragedyStruck – I’m sorry to hear you’re experiencing these dimness issues with your screen.
Would you be able to open a ticket with our official support page, [here](http://support.ledger.com/)? From there we’ll be able to respond to your opened ticket directly.
I want to make sure we’re able to take a look at your order, and make sure we can address any questions you have over your device – and if there’s anything we can do on our end to help out with your Nano X’s screen issue.
Don’t forget, please ignore any/all DM’s you may get from anyone claiming to be Ledger Support. Ledger Support will **NEVER** DM users under any circumstances, whatsoever. Anyone messaging you, claiming to be Ledger Support is **absolutely a scammer**.